Shipping policy

Shipping Policy

Last Updated: August 20, 2026

At KOKO Products, we aim to process and deliver your orders as quickly and safely as possible. Please read our shipping policy before placing an order.

1. Order Processing

Orders are processed after successful order confirmation.

We aim to dispatch orders within 1–3 business days. Processing times may vary during weekends, public holidays, sales, promotions, or periods of high order volume.

Once your order has been dispatched, you may receive delivery or tracking information where available.

2. Delivery Time

Delivery times is usually 3 to 7 days.

Estimated delivery times may vary due to:

- Customer location
- Courier service availability
- Weather conditions
- Public holidays
- Unexpected operational delays
- Incorrect or incomplete delivery information

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your order.

Shipping fees may vary depending on the delivery location, order size, and available shipping service.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, phone number, and other required information.

KOKO Products is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

If you need to change your delivery information after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has been dispatched.

5. Delayed Deliveries

While we work with our delivery partners to ensure timely delivery, delays may occur due to circumstances beyond our control.

These may include courier delays, severe weather, public holidays, transportation issues, or other unforeseen circumstances.

Please contact us if your order has not arrived within the expected delivery period so that we can assist you.

6. Damaged Packages

Please inspect your package when you receive it.

If your order arrives damaged, please contact KOKO Products as soon as possible and provide your order details along with clear photographs of the package and products.

We may request additional information to investigate the issue and determine whether a replacement or other solution is applicable.

7. Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us promptly after delivery.

We may request photographs, order details, or other information to verify the issue before arranging an appropriate resolution.

8. Failed Delivery

If a delivery cannot be completed because the customer is unavailable, provides incorrect information, refuses the parcel, or otherwise prevents delivery, additional delivery charges may apply where applicable.

Repeated failed deliveries may result in an order being cancelled.

9. International Orders

For international orders, delivery times, shipping charges, customs requirements, duties, taxes, and other charges may vary depending on the destination country.

Any applicable customs duties, import taxes, or other charges imposed by the destination country may be the customer's responsibility unless otherwise stated at checkout.

10. Contact Us

If you have any questions regarding shipping or your order, please contact KOKO Products through the contact information provided on our website.

KOKO Products
Website: kokoproducts.pk