Terms of service
Terms of Service
Last Updated: August 20, 2026
Welcome to KOKO Products. By accessing or using our website and purchasing our products, you agree to the following Terms of Service. Please read these terms carefully before placing an order.
1. About KOKO Products
KOKO Products provides hair color and hair care products for personal and professional use. We aim to provide quality products and accurate information to help our customers make informed purchasing decisions.
2. Products and Product Information
We make every effort to ensure that product descriptions, images, colors, sizes, ingredients, prices, and other information displayed on our website are accurate and up to date.
However, actual hair color results may vary depending on a person's natural hair color, previous hair treatments, hair condition, application method, and other individual factors.
Product images may also appear slightly different depending on your device or screen settings.
3. Hair Color Safety
Hair color products should always be used according to the instructions provided with the product.
Before using a hair color product, customers should perform the recommended patch/skin sensitivity test according to the product instructions.
Do not use a product if you have previously experienced an allergic reaction to hair color or any of its ingredients.
KOKO Products is not responsible for reactions or damage resulting from misuse, incorrect application, failure to follow product instructions, or failure to perform the recommended sensitivity test.
If you experience an unusual reaction while using a product, discontinue use and seek appropriate professional or medical advice.
4. Orders
When you place an order through our website, you agree to provide accurate and complete information, including your name, contact number, delivery address, and payment information where applicable.
We reserve the right to cancel or refuse an order in cases including, but not limited to:
- Incorrect or incomplete customer information
- Product unavailability
- Suspected fraudulent or unauthorized transactions
- Pricing or website errors
- Other circumstances that may prevent us from fulfilling the order
If an order is cancelled after payment has been received, the applicable amount will be refunded according to our refund policy.
5. Prices and Payments
All product prices displayed on the website are subject to change without prior notice.
We make reasonable efforts to ensure that prices are accurate. In the event of an accidental pricing or technical error, we reserve the right to correct the error and cancel an affected order if necessary.
Customers are responsible for providing valid payment information and completing the payment required for their order.
6. Shipping and Delivery
Orders are processed and delivered according to the shipping options available on our website.
Delivery times may vary depending on the customer's location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.
KOKO Products is not responsible for delays caused by courier services or circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact information.
7. Returns, Exchanges and Refunds
Returns, exchanges, and refunds are subject to our Return & Refund Policy.
Customers should review the applicable policy before placing an order.
Products that have been opened, used, damaged, or altered may not be eligible for return or exchange unless the product was received damaged, defective, or incorrect.
If you receive an incorrect, damaged, or defective product, please contact us as soon as possible with your order details and supporting photographs or other requested information.
8. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact KOKO Products promptly after delivery.
We may request photographs, videos, packaging details, or other information to verify the issue before approving a replacement or refund.
9. Professional and Salon Use
Salons, stylists, distributors, and other professional customers are responsible for using KOKO Products according to the applicable product instructions and professional safety practices.
Professional users should assess the customer's hair condition and suitability before applying any hair color product.
10. Website Use
You agree not to:
- Use our website for unlawful purposes
- Attempt to gain unauthorized access to our website or systems
- Copy, reproduce, or distribute website content without permission
- Misuse our website, products, or services
- Submit false, misleading, or fraudulent information
We reserve the right to restrict or terminate access to our website where necessary.
11. Intellectual Property
All content on the KOKO Products website, including logos, trademarks, product images, graphics, text, designs, videos, and other materials, is owned by or licensed to KOKO Products unless otherwise stated.
You may not reproduce, copy, modify, distribute, or use our content for commercial purposes without our prior written permission.
12. Third-Party Services
Our website may use third-party services such as payment providers, courier companies, analytics services, or other service providers.
These third parties may have their own terms and privacy policies. KOKO Products is not responsible for the policies or practices of third-party services.
13. Limitation of Liability
To the extent permitted by applicable law, KOKO Products will not be responsible for losses, damages, allergic reactions, or other issues resulting from improper use, misuse, unauthorized modification, or failure to follow product instructions.
Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.
14. Changes to These Terms
We may update or modify these Terms of Service from time to time.
Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes are posted means that you accept the updated Terms.
15. Contact Us
If you have questions regarding these Terms of Service, your order, or our products, please contact KOKO Products through the contact information provided on our website.
KOKO Products
Website: kokoproducts.pk